FAQ Topics

Shipping tobacco products over international borders is not an easy feat and our expertise is exactly that. We have been in this business long enough to know the best practices to get our products to our customers in a safe and secure way. If we think that we cannot deliver the goods to your country in a safe and secure way, we will not process your order and inform you the reason why we cannot process your order.

We reserve the right to cancel and not to ship orders placed from countries we do not consider as secure at times at our full discretion.

As outlined in the "Delivery Guarantee" article, for almost all cases, we guarantee delivery .

While we sell at duty and tax free prices, we do not guarantee Duty and Tax Free delivery to the destination country. We expect our customers to know about the duty and taxes in their respective countries and take full responsibility of any taxes and duties assessed upon the arrival of their order.

As stated, we do not assume any responsibility for any taxes, delayed shipments or any further inconveniences caused by domestic Customs offices. Please understand that we are not in a position to be fully aware of all regulations pertaining to customs offices all over the world. We assume that each customer is fully aware of the conditions and regulations applied by its domestic customs system. The ultimate responsibility is with the customer.

Once we hand over your parcel to Postal Service, average shipping times via International Priority mail are:

North America: 6 -10 Days Business Days

Europe: 4 - 10 Business Days

Asia Pacific: 10 - 20 Business Days

Australia: 10 - 20 Business Days

Please note that these delivery times are based on normal circumstances. Holidays and unforeseen postal situations may impact these times.

We ask you to be patient, the quoted delivery times are averages and there are always cases where delivery takes much shorter or longer due to circumstances out of our control. It can be weather, holidays, heavy postal volumes. We cannot control the Postal Service's performance in your country. 

We do not consider a package delayed unless 21 days elapse after we handed over the parcel to Post Office and sent you a shipping notification.

If a shipment does not arrive within 21 days after it has been shipped, please contact us and let us know about the delay. We will check the situation from our end and if we cannot locate your parcel either, we will give you the option to either request a reshipment or refund.

If both orders arrive at their destination, we will charge you for the reshipment as well as the original order. Please contact us if you are in this situation and we will begin the process.