www.CigarTerminal.com Terms and Conditions
You ("Client") agree to the terms and conditions outlined in this Terms and Conditions Agreement ("Agreement") with respect to our site ("www.CigarTerminal.com"). This Agreement constitutes the entire and only agreement between Us ("www.CigarTerminal.com") and the Client, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to www.CigarTerminal.com, the content, products or services provided by or through the www.CigarTerminal.com web site, and the subject matter of this Agreement. This Agreement may be amended by Us at any time and from time to time without specific notice to the Client.
A. SALE OF TOBACCO PRODUCTS
www.CigarTerminal.com does NOT market or sell tobacco products to persons under the age of 18 (or the minimum age in your local jurisdiction, whichever is higher). By placing an order on our website, you swear and affirm under penalty of perjury that you are or the person in your order receiving the shipment of tobacco products from www.CigarTerminal.com is over the age of 18 (or the minimum age in your local jurisdiction, whichever is higher). It is unlawful to attempt to purchase cigars below the minimum age. By clicking on any of the product links on the www.CigarTerminal.com web site, the Client is confirming that he is of legal age in his location of residence, and agrees that as part of the ordering process his age may be verified in available age verification databases. If you are not of legal age, use of our website is prohibited.
www.CigarTerminal.com does not sell cigarettes or e-cigarettes.
B. SURGEON GENERAL'S WARNING
Cigar Smoking is considered hazardous to your health. Smoking Causes Lung Cancer, Heart Disease, Emphysema, and May Complicate Pregnancy. Smoking by Pregnant Women May Result in Fetal Injury, Premature Birth and Low Birth Weight. Cigar Smoke Contains Carbon Monoxide. Quitting Smoking Now Greatly Reduces Serious Risks to Your Health. www.CigarTerminal.com shall have no liability to you or any third party for adverse health effects from usage of tobacco products.
C. ORDERING
We reserve the right to reject or cancel any order for any reason. No order shall be binding on www.CigarTerminal.com until we accept, confirm, process and ship it.
You will receive an "Order Received" email once you complete the checkout.
All orders are subject to confirmation by Cigar Terminal.
An order is not considered "Confirmed" until we have verified with the warehouse that we still have the item(s) in stock. If Cigar Terminal does not have the product in stock at the time of purchase, we will inform you accordingly.
D. PAYMENT
The Client represents and warrants that if he is purchasing something from www.CigarTerminal.com that (i) any credit card information he supplies is true, correct and complete, (ii) charges incurred by him will be honored by your credit card company, and (iii) he will pay the charges incurred by him at the posted prices, including any shipping fees and applicable taxes.
Your billing information must match the information on your credit card statement. If it does not match, your order may be delayed, during the verification process.
www.CigarTerminal.com reserves the right to ask for more information with regards to Client's credit cards.
The Client's credit card will be charged in the amount of the order he placed, immediately after he submits his payment details. The Client will be invoiced ONLY after confirmation and acceptance of his order by our sales staff and also validation of his billing information, IP address, ISP and Bank information by our payments processor. In the event the Client's order gets canceled, the pre-authorization will get canceled AUTOMATICALLY and the funds will be released within 7-10 business days.
E. SHIPPING
We ship in the original boxes with the bands on. Your cigars will arrive fresh and in original impeccable condition. We vacuum and shrink pack all boxes and stuff the shipping boxes with foam so as to reduce any movement during transit.
All of our packages are shipped with SwissPost in the most discrete way as possible. Postal delivery is approximately 4 - 10 business days for most of Europe, 6 - 10 business days for North America, 10 - 20 business days for Asia and Pacific Rim. Please note that actual delivery times may vary depending on the performance of the local Postal organization of the destination country which Cigar Terminal has no control over.
F. TOBACCO IMPORTATION and CUSTOMS
Tobacco related laws differ from one country to another. There are countries where importation of tobacco products or Cuban goods may be prohibited. By placing an order with www.CigarTerminal.com, the Client confirms that he knows the applicable laws pertaining to the purchase and importation of Cuban Cigars from abroad to his shipping address. As the purchaser of the cigars from www.CigarTerminal.com, the Client takes on full legal responsibility for bringing the cigars into his country.
www.CigarTerminal.com does not assume ANY RESPONSIBILITY for ANY DUTIES, TARIFFS, TAXES, CUSTOMS or BROKERAGE FEES, delayed shipments or any further inconveniences caused by domestic Customs offices. www.CigarTerminal.com is not in a position to be fully aware of all regulations pertaining to customs offices all over the world hence assumes that each Client is fully aware of the conditions and regulations applied by his domestic customs system.
On the customs declaration, the declared value will be the regular product price shown on the website and NOT the discounted or promotion price it may have been purchased for.
G. DELIVERY GUARANTEE
Delivery is guaranteed except for situations that arise from Client error such as:
- Wrong or insufficient address
- Address change due to relocation or a move
- Unsuccessful delivery due to customer not being present at the delivery address
- Assumed loss of the package(s) after delivery (package tracking shows delivered but the Client says he has not received the package)
The Client acknowledges that NO REFUND IS DUE if the package does not get delivered to the Client due to one of the above reasons.
In case of lost shipments due to all other reasons, www.CigarTerminal.com guarantees the reshipment of the order.
H. RETURNS and REFUNDS (RMA Authorization)
We strive for 100% customer satisfaction.
In the unlikely event that you are not completely satisfied with your cigars, simply contact us within 21 days of the product receipt for an RMA (Return Merchandise Authorization) before sending the cigars back to us. We will give you detailed return instructions depending on your special case and country.
All return packages must be authorized by www.CigarTerminal.com prior to shipping and the Client must provide www.CigarTerminal.com with a tracking number immediately after sending the package(s).
Returns for cigars will only be accepted with original bands, cellophane sleeves, tubes, or other "individual" packaging still intact. Because taste is such a personal thing, we will not accept returns for cigars that you just do not like the flavor of and that have no quality issues.
At least 96% of the order must be returned in its original package to Us.
We will send a replacement, issue a Credit Voucher or refund your money according to your preference as soon as the defective goods are received by Us.
I. SPECIALS, SALES and BROTHERHOOD
Special and Sales are valid only as long as supplies last or the Promo Event's planned duration.
Due to high demand and product scarcity, most of the products in our portfolio are shipped by the distributors to Us only periodically and in limited quantities. Consequently, while we will certainly endeavor to fulfill every order, we cannot guarantee availability of all items or the quantities ordered.
Also, We try to give all our valued customers the opportunity to enjoy the products they wish to purchase and, as a result, may have to restrict quantities per customer depending on product availability. Certain items can be designated as limited sale items and are restricted to a specified quantity per order. You agree that you will respect these restrictions and not try to circumvent them by any means.
For a product which we all love, sharing means caring, especially for a brother or a sister of the leaf.
J. TRADEMARKS AND COPYRIGHTS
All trademarks belong to their respective owners.
The contents of this website are copyrighted by www.CigarTerminal.com. All the content within this web site including, but not limited to text, images, and coding are the property of www.CigarTerminal.com and protected by International Copyright and Trademark laws. No content may be copied or reproduced in any form, hosted elsewhere online, or utilized in any means without the explicit written permission of www.CigarTerminal.com.
Our suppliers change packaging and look of their products (bands, boxes, tubes, etc.) from time to time and the changes may not always be reflected on our web site. www.CigarTerminal.com cannot be held responsible for any typographical errors or image disparity on its web site.
K. SSL STATEMENT
PayDollar is a leading, secure and reliable international payment service provider to banks and online merchants since 2000. Customers' payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorization using 256-bit Extended Validation Certificates (EV) SSL transaction encryption. PayDollar supports CVV/CVC check as well as 3-D secure authentication of Visa and MasterCard namely: Verified By VISA, MasterCard SecureCode for added security protection for both customers and merchant.
L. CHANGES
All Prices and Terms and Conditions are subject to change without notice.
M. AGREEMENT
By placing an order you agree to all foregoing terms and conditions.
For any further assistance, comments or recommendations, please contact us at info@cigarterminal.com
All messages must be written in English.
